In March 2023, the CFPB announced their 2022 Consumer Response Annual Report to Congress. The CFPB reported handling approximately 1,287,000 complaints in 2022 and sent more than 820,000 complaints to approximately 3,200 companies for review and response.
The CFPB monitors complaints to assess risk in consumer financial markets and to prioritize agency action. The report included the following observations:
Complaints about credit or consumer reporting increased, accounting for more than 75% of all consumer complaints;
Complaints about checking and savings accounts increased;
Complaints about student loans made up a small percentage of complaints overall but increased significantly; and
Consumer complaints about money service fraud or scam also increased.
The annual report to Congress can be found here.