In early October, 2021, the CFPB issued a new “Compliance Aid” -27 frequently asked questions and answers (i.e. FAQS) - to assist creditors with understanding the new debt collection rule. The new FAQs are divided into 5 different topics and include 27 total questions and answers. Topics include:

Limited-Content Messages (9 FAQs)
Telephone Call Frequency (1 FAQ)
Telephone Call Frequency: Presumptions (8 FAQs)
Telephone Call Frequency: Excluded Calls (5 FAQs)
Telephone Call Frequency: Rebutting the Presumptions (4 FAQs)

The full list of FAQs can be found here.

Adam Witmer

Adam Witmer is a speaker, author, and founder of the Compliance Cohort. Adam has taught hundreds of seminars and training sessions to thousands of bankers throughout the United States and teaches on all areas of regulatory compliance. Adam has written five e-books that he never published, hit a grizzly bear while driving in a National Park, and is an award winning photographer and musician (though he no longer takes photos nor plays any instruments). In his spare time, Adam can be found kayaking on the lake, doing taekwondo with his kids, working on his (project) house, or spending time with his family.

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