In early October, 2021, the CFPB issued a new “Compliance Aid” -27 frequently asked questions and answers (i.e. FAQS) - to assist creditors with understanding the new debt collection rule. The new FAQs are divided into 5 different topics and include 27 total questions and answers. Topics include:
Limited-Content Messages (9 FAQs)
Telephone Call Frequency (1 FAQ)
Telephone Call Frequency: Presumptions (8 FAQs)
Telephone Call Frequency: Excluded Calls (5 FAQs)
Telephone Call Frequency: Rebutting the Presumptions (4 FAQs)
The full list of FAQs can be found here.